Info & Policies

Quick Information & Store Policies:

Our Location & Hours:

Jackson & Connor is open seven days a week: 
M-W 10-6, Th-Sat 10-8 and Sun 12-5.

We're located on the second floor of Thornes Marketplace, 

The E.J. Gare Parking Garage provides excellent parking and easy access to Thornes. 

You can call us at 413.586.4636 or email us here.

Tailoring Policy:

Although we're not a tailor's shop, at Jackson & Connor we offer free alterations for any full-price item you purchase from us in the store. If something is on sale, we'll just charge you what our tailor charges us, nothing more.

Tailoring takes 7-10 days for turnaround. We offer a rush tailoring service for a $25 fee.

Due to a high volume of our own goods going out to the tailor, we are sadly no longer able to tailor personal items, or items purchased elsewhere. 

We’re more than happy to recommend a great tailor in town, and always happy to tailor (or re-touch) any item you’ve purchased from us. 

For more information, head over to our tailoring page.

Return Policy:

Returns are welcome for exchange or store credit ONLY, within two weeks of purchase in UNWORN, UNALTERED AND UNUSED CONDITION.


Store Credits never expire, and can be used on any item, full price or on sale.

Our return policy is framed in the front of the store, and printed on every receipt that leaves the shop, as per Massachusetts law.

Sale items are final sale, unless they're a gift for someone else -- we'll never leave you with a gift you can't give! We're happy to exchange the item, or put the value towards store credit.

We do not rent out our garments.

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